Privacy Policy

Privacy Policy of Reflection Solutions

Reflection Solutions (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information collected through our website, products, and services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our software solutions, or engage with our services.

About Reflection Solutions

Reflection Solutions is a software development and technology solutions company specializing in:

Enterprise Resource Planning (ERP) Solutions
Point of Sale (POS) Systems
Customer Relationship Management (CRM) Solutions
Custom Corporate Software Solutions
Technical Support Services
Data Integration Services
Data Migration Services
IT Infrastructure Solutions
Cloud Hosting Services

We operate from the following locations:

Mahe, Seychelles
Beirut, Lebanon
Abidjan, Côte d’Ivoire

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Company name
Job title
Email address
Phone number
Business address
Account credentials
Any information submitted through contact forms, support requests, or service inquiries

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage statistics
Referral source
Date and time of access
Cookies and similar tracking technologies

Client Data

When providing ERP, CRM, POS, cloud hosting, integration, migration, or support services, we may process business data on behalf of our clients. Such data remains the property of the respective client, and we process it only according to contractual obligations and applicable laws.

How We Use Your Information

We may use collected information to:

Provide and maintain our products and services
Respond to inquiries and support requests
Deliver software implementation and consulting services
Manage customer accounts
Improve our website and services
Conduct system monitoring and security activities
Send service-related communications
Provide updates, newsletters, and marketing communications where permitted by law
Comply with legal and regulatory obligations

Legal Basis for Processing

Where applicable, we process personal data based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of our rights and security

Data Sharing and Disclosure

We do not sell personal information.

We may share information with:

Authorized employees and contractors
Technology partners and service providers
Cloud hosting providers
Professional advisors and auditors
Government authorities when required by law
Third-party vendors necessary for delivering our services

All third parties are required to protect personal information and use it only for authorized purposes.

International Data Transfers

As Reflection Solutions operates internationally through offices in Seychelles, Lebanon, and Côte d’Ivoire, personal information may be processed and transferred across jurisdictions where we conduct business or maintain infrastructure.

We take reasonable measures to ensure that transferred information remains protected and handled in accordance with applicable data protection laws.

Data Security

We implement appropriate technical, administrative, and organizational measures to protect personal information against:

Unauthorized access
Disclosure
Alteration
Loss
Destruction
Misuse

These measures may include encryption, access controls, secure hosting environments, network monitoring, and regular security assessments.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain legitimate business records

When information is no longer required, it will be securely deleted or anonymized.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Remember user preferences
Enhance user experience

You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain processing activities
Request data portability
Withdraw consent where processing is based on consent

Requests may be submitted using the contact information provided below.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our products and services are intended for business and professional use. We do not knowingly collect personal information from children under the age required by applicable law.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business operations.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please contact us:

Reflection Solutions

Seychelles Office
Mahe, Seychelles

Lebanon Office
Beirut, Lebanon

Côte d’Ivoire Office
Abidjan, Côte d’Ivoire

Email: privacy@reflectionsolutions.ai