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Terms & Conditions

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Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of software products and professional services by Reflection Solutions (“Company”, “we”, “our”, or “us”) to its clients (“Client”, “you”, or “your”).

By purchasing, subscribing to, accessing, or using any software, service, or solution provided by Reflection Solutions, the Client agrees to be bound by these Terms.

2. Company Information

Reflection Solutions operates through the following offices:

  • Mahe, Seychelles
  • Beirut, Lebanon
  • Abidjan, Côte d’Ivoire

The Company provides enterprise software solutions and related professional services to organizations worldwide.

3. Services and Solutions

Reflection Solutions offers, but is not limited to, the following products and services:

Software Solutions

  • Enterprise Resource Planning (ERP)
  • Point of Sale (POS)
  • Customer Relationship Management (CRM)
  • Human Resources Management Systems (HRMS)
  • Inventory Management Systems
  • Financial Management Solutions
  • Business Intelligence and Reporting Tools
  • Custom Corporate Software Solutions

Professional Services

  • Software Implementation
  • Technical Support and Maintenance
  • Data Migration Services
  • Data Integration Services
  • IT Infrastructure Services
  • Cloud Hosting Services
  • Training and Consulting
  • Custom Development Services

4. Software License

Unless otherwise agreed in writing, Reflection Solutions grants the Client a limited, non-exclusive, non-transferable, and revocable license to use the software solely for its internal business operations.

The Client shall not:

  • Copy, modify, distribute, or reproduce the software except as expressly permitted.
  • Reverse engineer, decompile, or attempt to derive source code.
  • Resell, sub-license, or lease the software without written authorization.
  • Use the software for unlawful purposes.

All intellectual property rights remain the exclusive property of Reflection Solutions or its licensors.

5. Subscription and Fees

The Client agrees to pay all fees specified in quotations, proposals, service agreements, invoices, or subscription plans.

Payment Terms

  • Invoices are payable within the period stated on the invoice.
  • Late payments may incur interest and administrative fees.
  • Reflection Solutions reserves the right to suspend services for overdue accounts.

All fees are exclusive of applicable taxes unless otherwise stated.

6. Implementation Services

Project timelines are estimates unless specifically agreed in writing.

The Client shall:

  • Provide timely access to required information and personnel.
  • Review and approve deliverables within agreed timelines.
  • Cooperate with implementation activities.

Delays caused by the Client may result in revised schedules and additional charges.

7. Support and Maintenance

Support services are provided according to the support package purchased by the Client.

Support may include:

  • Issue diagnosis and resolution
  • Software updates and patches
  • Technical assistance
  • System monitoring (where applicable)

Support does not include custom development, third-party software issues, or changes outside the agreed scope unless otherwise specified.

8. Data Migration and Integration Services

Reflection Solutions will use commercially reasonable efforts to ensure successful data migration and integration.

The Client acknowledges that:

  • Data quality remains the responsibility of the Client.
  • Migration results depend on the accuracy and completeness of source data.
  • Certain data inconsistencies may require manual correction.

Reflection Solutions is not responsible for data errors originating from inaccurate source information.

9. Cloud Hosting Services

Where cloud hosting services are provided:

  • Reflection Solutions will use reasonable efforts to maintain service availability.
  • Scheduled maintenance may occasionally interrupt service.
  • The Company does not guarantee uninterrupted or error-free operation.

The Client remains responsible for:

  • User account security
  • Password management
  • Authorized access control

10. Client Responsibilities

The Client agrees to:

  • Provide accurate information.
  • Maintain adequate backups of critical data.
  • Use the services in compliance with applicable laws.
  • Prevent unauthorized use of the software.

Failure to meet these responsibilities may affect service delivery.

11. Confidentiality

Both parties agree to maintain the confidentiality of all non-public business, technical, financial, and operational information disclosed during the relationship.

Confidential information shall not be disclosed to third parties except:

  • With prior written consent;
  • As required by law;
  • To authorized personnel bound by confidentiality obligations.

12. Intellectual Property Rights

All software, documentation, methodologies, designs, source code, trademarks, and related intellectual property developed or provided by Reflection Solutions remain its exclusive property unless otherwise agreed in writing.

Custom developments shall remain the property of Reflection Solutions unless a separate written assignment agreement exists.

13. Data Protection

Reflection Solutions will implement reasonable administrative, technical, and organizational measures to protect Client data.

The Client remains responsible for:

  • Ensuring lawful collection of personal data.
  • Obtaining required consents.
  • Compliance with applicable privacy regulations.

14. Warranties Disclaimer

Services and software are provided on an “as-is” and “as-available” basis.

Reflection Solutions does not warrant that:

  • Services will be uninterrupted or error-free.
  • Software will meet every business requirement.
  • All defects will be corrected immediately.

To the maximum extent permitted by law, all implied warranties are excluded.

15. Limitation of Liability

To the fullest extent permitted by law:

Reflection Solutions shall not be liable for:

  • Indirect or consequential damages;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of data;
  • Business interruption.

The Company’s total liability arising from any claim shall not exceed the amount paid by the Client for the specific service giving rise to the claim during the preceding twelve (12) months.

16. Force Majeure

Reflection Solutions shall not be liable for delays or failures resulting from events beyond its reasonable control, including:

  • Natural disasters
  • War
  • Terrorism
  • Government actions
  • Internet outages
  • Cyberattacks
  • Power failures

17. Termination

Either party may terminate services:

  • Upon written notice if the other party materially breaches these Terms and fails to remedy the breach within thirty (30) days.
  • As otherwise specified in a separate service agreement.

Upon termination:

  • Outstanding fees become immediately due.
  • Access to hosted services may be suspended.
  • License rights terminate unless otherwise agreed.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws specified in the applicable service agreement or contract executed between the parties.

Where no governing law is specified, the parties shall attempt to resolve disputes amicably before initiating legal proceedings.

19. Amendments

Reflection Solutions reserves the right to modify these Terms at any time.

Updated versions will be published through official communication channels and become effective upon publication unless otherwise stated.

20. Contact Information

Reflection Solutions

Locations:

  • Mahe, Seychelles
  • Beirut, Lebanon
  • Abidjan, Côte d’Ivoire

Email: info@reflectionsolutions.ai

For legal, contractual, or support inquiries, please contact Reflection Solutions using the above details.

Reflection Solutions